Modules
TicketsFree
Commands
/ticket addAdd a user to this ticket/ticket removeRemove a user from this ticket/ticket renameRename this ticket channel/ticket closeClose this ticket/ticket claimTake over this ticket/ticket assignAssign this ticket to a support team member/ticket transcriptGet a transcript of this ticket/tickets panel-createCreate a new ticket panel/tickets panel-postPost a panel in a channel/tickets panel-listList all panels and categories/tickets panel-deleteDelete a panel and its categories/tickets category-addAdd a ticket category to a panel/tickets category-removeRemove a ticket category/tickets statsShow ticket statistics
Settings
| Field | What it does | Default |
|---|---|---|
| transcriptChannelId | Transcript channel (channel ID, empty = off) | — |
| transcriptFormat | Transcript format (html or txt) | html |
| dmTranscript | Send the transcript to the ticket creator by DM | true |
| maxOpenPerUser | Open tickets per user (1–10) | 1 |
| deleteDelaySeconds | Seconds until a closed ticket channel is deleted | 10 |
| escalationHours | Ping the escalation role after this many hours without a staff reply (0 = off) | 0 |
| escalationRoleId | Escalation role (role ID, empty = off) | — |
Free and Premium
| Limit | Free | Premium |
|---|---|---|
| panels | 1 | 20 |
| categories | 3 | 25 |
Bot permissions
- ViewChannel
- ManageChannels
- ManageRoles
- SendMessages
- ReadMessageHistory
- EmbedLinks
- AttachFiles